FAQ

When will I get my check in info and door code?

You will receive an email from Stress Free Vaca 24-48 hrs prior to your stay with a personalized door code specific to your stay and directions to your cabin.

How do I purchase Travel Insurance?

When booking direct you will have the option to add travel insurance through Insurestays.com.  We strongly encourage you to look over the insurance options as there are multiple available to choose from.

What is your cancelation policy?

Guest receives 97.00% if cancellation occurs at least 90 days before arrival; Guest receives 47.00% if cancellation occurs at least 60 days before arrival; No refunds within 60 days of arrival.

What time is Check In/Check out?

The properties have a self check in after 4:00 PM. You will be emailed a confirmation that will have driving directions to the house and entry access codes.  Check out is a self check out prior to 9:00 AM on the day of departure.

What do I need to bring?
  • Sunscreen
  • laundry detergent
  • beach towels
  • sun hat
  • favorite music
  • small beach ice chest tumblers for cold drinks
  • swimsuits
  • flip flops
  • tennis racquets or pickleball paddles
  • SMILES
What is provided at the homes?

What We Provide at Isle Have Another

  • Dishes, cookware
  • We start you off with toilet paper and dishwasher detergent
  • Beds are made upon arrival and towels will be placed on the beds
  • Pool chairs and bicycles are at the home for your use.
  • Please use gently and put back where you found them.
  • EV Charge port (bring your charger)
  • Wireless high speed internet
  • TVs have Rokus; bring your Netflix password

 

What We Provide at Serenity OIB

Our kitchen is amazingly well stocked

  • Spice cabinet contains most of the popular spices- if you use up the last please replenish as a courtesy to the next guests
  • We start you off with toilet paper and dishwasher detergent
  • All beds come with linens, mattress pads, pillows, and comforters
  • Beds are made upon arrival and towels will be placed on the beds
  • Pool chairs, beach chairs, beach umbrellas, and bicycles are at the home for your use.
  • Please use gently and put back where you found them.
  • Wireless high speed internet 
Is there cell phone service in the area?

Yes, U.S. Cellular, At&t and Verizon work best in our area. Other services are “hit & miss” and at times all service is difficult to get signal. 

Where do I find area info and things to do?
Check out: Top Things to do
What type of internet do you provide?

We provided unlimited high speed (800 mbps+) satellite internet with wifi.

What does the kitchen include?

The kitchen is fully stocked with all the usuals like pots, pans, toaster, blender, baking sheets.  We also provide a coffee bar with both a Keurig and regular drip maker- and starter pods, grounds, and creamers.

Do you allow pets?

We do not.

Rainy Day Activities
  • Visit the OIB Kahuna store for cool t-shirts at 6818 Beach Drive
  • Planet Fun Bowling, Arcade and Laser Tag in Shallotte
  • Museum of the Coastal Carolinas
  • Ice Cream at Pete’s Sweets
  • Massage at Coral Tree Spa or Oceans Spa
  • Silver Coast Winery
  • Visit Calabash for shopping and eating
  • Myrtle Beach Day Trip
    • Wonderworks
    • Pirate’s Voyage Dinner Show
    • Barefoot Landing Shopping
    • Outlets
Tips for an EasyBeach Getaway
  • Instacart is great to deliver groceries to the house
  • Be prepared for heavy traffic in season
  • Pre-order family meals at FEAST OIB
  • Pre-schedule fishing charters, family photos, kayak tours, etc.
POLICIES:

SMOKING/VAPING PROHIBITED in indoor and outdoor living areas.  Guest will be charged an additional cleaning fee determined by management if signs of smoking are found in or around the property

Internet:

Internet service is provided at no charge and Elevation Luxury is not responsible for outages or compatibility with guest computers. Guests may not use the cabin internet service in a manner that violates any local, state, federal or international law or regulation, including but not limited to fraudulent and obscene activity.

Weather and Environmental Conditions:

We are not able to give refunds due to inclement weather and/or early departure.  Conditions of and surrounding areas are not reasons for cancellations.  

Security:  Our properties feature exterior security cameras by the front door and side of cabin. They do not look into any interior spaces or the hot tub. Please note that these security cameras can be used to monitor for additional guests, pets, and/or violation of other policies and regulations. Do not unplug, alter, or vandalize the security cameras in any way.

On Sight Security – We are partnered with a local security team to make sure any guest that break the rules are removed from the property.